Frequently Asked Questions

TotaVilla organises special holidays in the Netherlands and France by offering a curated range of vacation homes. Guests can browse, check availability, and book directly through the website.

Properties are available in the Côte d’Azur, Auvergne-Rhône-Alpes, and Noord-Holland regions.

Themes include ski holidays, beach getaways, nature retreats, last-minute deals, unique locations, XL accommodations, and child-friendly stays.

Options range from cosy cottages for 2 guests to large villas that accommodate up to 25 people.

TotaVilla combines more than 12 years of local expertise with personal, multilingual service and a portfolio of distinctive properties where owners control availability.

Use the “Zoek & Boek” feature on the TotaVilla website to enter your travel dates, review available properties, and complete your reservation online.

Yes, a dedicated “Last-Minutes” section lists discounted stays that are still available at short notice.

Villa La Lanterne is a new six-bedroom, four-bathroom villa in Le Plan de la Tour, Côte d’Azur; it sleeps up to 25 guests and features a large pool, jacuzzi, hot tub, pétanque court, Mediterranean garden, and mountain views.

Yes, TotaVilla offers a two-person cottage in the village of Zwaag near Hoorn, with amenities within walking distance.

Yes, the portfolio includes a chalet with jacuzzi in Saint-Gervais-les-Bains in the Auvergne-Rhône-Alpes region, ideal for ski trips.

Absolutely; the “Kindvriendelijk” category groups accommodations designed for families with children.

Yes, the “XL Accommodatie” theme features properties for big groups, such as Villa La Lanterne for up to 25 guests.

Listings include Le Plan-de-la-Tour, Les Issambres, Sainte-Maxime, Fréjus, and Grimaud.

TotaVilla handles marketing, bookings, and guest services so owners can maximise rental income while deciding when the property is available.

The company has over 12 years of local market experience.

Owners can complete the online contact form, after which TotaVilla will reach out without obligation to explore the possibilities.

TotaZur is a concierge company that manages key handover, professional cleaning, and high-quality linen rental for vacation properties.

TotaZur delivers its services in four languages.

TotaSales acts as an intermediary for a professional real-estate office in the Gulf of Saint-Tropez, guiding clients through valuation, presentation, viewings, negotiations, and the final sale.

Call +31 229 855 800 (Netherlands) or +33 7 80 50 77 79 (France), or send an email via the website’s contact page.

French listings are concentrated in the Côte d’Azur and Auvergne-Rhône-Alpes regions.

Yes, Noord-Holland accommodations place you within easy reach of Amsterdam and the IJsselmeer.

Yes, the Saint-Gervais-les-Bains chalet with jacuzzi offers Alpine scenery and access to mountain activities.

Its spacious layout, 25-person capacity, pool, jacuzzi, and outdoor facilities make Villa La Lanterne ideal for family reunions, friend gatherings, corporate team-building, and other events.

The package includes key exchange, thorough cleaning of the accommodation, and premium linen rental to ensure a seamless guest experience.

Homeowners looking to sell property in the Gulf of Saint-Tropez gain from TotaSales’ personal, transparent, and multilingual sales support.

You can reach TotaVilla on +31 229 855 800 or +33 7 80 50 77 79.

Yes, the site can be viewed in Dutch, German, English, and French, and support is offered in the same languages.

Yes. Owners maintain full control over their calendar; you choose the dates your property is open to guests, and TotaVilla handles all marketing, bookings, and guest services for those periods.

Located at the foot of Mont Blanc in Auvergne-Rhône-Alpes, Saint-Gervais-les-Bains is perfect for both skiing and hiking. Guests can also board the historic Tramway du Mont Blanc from the village centre for stunning high-altitude views.

From the two-person cottage in Zwaag you can quickly reach Hoorn as well as Alkmaar, Haarlem, Enkhuizen, Medemblik, Monnickendam, and Edam within the province of Noord-Holland.

According to TotaVilla’s destination overview, the Côte d’Azur offers a unique mix of sun, sea, culture, and comfort along the French Mediterranean coast—perfect for travellers who enjoy ‘the good life.’ TotaVilla lists homes in well-known towns such as Le Plan-de-la-Tour, Les Issambres, Sainte-Maxime, Fréjus, and Grimaud.

The Auvergne-Rhône-Alpes region lies in the heart of the Alps at the foot of Mont Blanc, making it an ideal base for both skiers and hikers seeking nature, adventure, and relaxation. From Saint-Gervais-les-Bains you can even board the historic Tramway du Mont Blanc for panoramic high-altitude views.

Yes. Villa La Lanterne in Le Plan-de-la-Tour and the chalet in Saint-Gervais-les-Bains both feature a jacuzzi or hot tub, offering guests an extra level of relaxation.

Yes. The Var department is explicitly listed among TotaVilla’s covered areas, alongside Côte d’Azur, Auvergne-Rhône-Alpes, and Noord-Holland.

The site highlights Last-Minutes, Unique Locations, XL Accommodations, and Child-Friendly stays as its four most popular themes.

The portfolio includes a cosy two-person cottage in Noord-Holland, a six-bedroom villa for up to 25 guests on the Côte d’Azur, and an Alpine chalet with a jacuzzi in Saint-Gervais-les-Bains.

Yes, the main menu of the TotaVilla website contains a Blog section where visitors can read destination tips, property highlights, and company updates.

The Popular Places section lists Le Plan-de-la-Tour, Les Issambres, Sainte-Maxime, Fréjus, Grimaud, and Zwaag/Hoorn as guest favourites.

Yes. Villa La Lanterne in Le Plan-de-la-Tour, Côte d’Azur, features a large private pool available exclusively to staying guests.

Noord-Holland sits on a peninsula between the North Sea, Wadden Sea, and IJsselmeer and features historic cities such as Alkmaar, Haarlem, and Hoorn. A stay in the province lets TotaVilla guests combine coastal scenery with easy day-trips to these cultural hubs.

Yes. Villa La Lanterne in Le Plan-de-la-Tour, Côte d’Azur, includes its own pétanque (jeu de boules) court where guests can play on-site.

The Alpine chalet in Saint-Gervais-les-Bains features a private jacuzzi and is located near the village centre, giving guests easy access to skiing, hiking trails, and the historic Tramway du Mont Blanc for panoramic mountain views.

TotaVilla’s Dutch portfolio is located in Noord-Holland, offering guests access to historic cities like Alkmaar, Haarlem, and Hoorn as well as coastal and lake-side scenery.

TotaVilla follows European data-protection laws by installing the latest software updates, making daily backups of all production systems, and limiting access to personal information to authorised staff only.

You can review your stored data via the account section of the booking platform or request correction or deletion by contacting the Service Desk; TotaVilla will process your request in line with the GDPR.

Yes. The La Mourre accommodation includes a heated outdoor pool that guests can enjoy during their stay.

Yes. Reviews mention that La Mourre offers a convenient morning bread-roll service for guests during the high season.

Yes. The villa description lists a dedicated home-cinema room as well as a garage equipped with a billiards table and table-football, providing extra on-site entertainment for guests.

Multiple property pages—such as Vallaury #5, La Mourre, and Les Pins Bleus—explicitly list Wi-Fi among their facilities. Guests can verify connectivity for any specific home by checking the amenities section on its detail page.

Yes. Facility overviews for several listings, including Vallaury #5 and Les Pins Bleus, mention free private or garage parking spaces that guests may use during their stay.

Many listings, such as Vallaury #5, La Mourre, Mazet #21, and Les Pins Bleus, specify air conditioning—often in the bedrooms—among their amenities. Availability can be confirmed on each property’s detail page.

Yes. Family-friendly properties like Mazet #21 and La Mourre note that a baby cot and high chair are available on request, making them suitable for guests with young children.

Yes. Individual property pages show numerical scores (e.g., 8.1 for Saint Martin #1 and 9.0 for Villa La Lanterne) alongside written guest comments such as Hanneke’s review of Villa Savoir Vivre, giving you direct insight into previous visitors’ experiences.

Yes. Villa Mentine in Les Issambres, for example, features a Green Egg barbecue, and other listings note similar outdoor grills in their amenities. Guests can confirm availability by checking the facilities section of each property page.

Yes. The portfolio includes several apartments such as Les Pins Bleus A8 and Les Pins Bleus A02 in Sainte-Maxime, which are listed alongside villas and standalone houses.

Yes. Property descriptions like that of Villa Mentine in Les Issambres explicitly mention a large garden and pool with sea views. Similar view information can be found in the individual listings.

Yes. Villa Mentine in Les Issambres is equipped with a large salt-water pool, and the pool type is specified in its amenities list.

Yes. Property descriptions for listings such as La Mourre and Vallaury #5 explicitly state that they are situated on a holiday park, giving guests access to shared facilities and a tranquil park environment.

Yes. Amenities lists for several homes—including La Mourre and Vallaury #5—show satellite TV and flatscreen televisions among the standard entertainment options.

Yes. Villa La Lanterne in Le Plan-de-la-Tour and the Vallaury #5 accommodation both note unobstructed views of the surrounding mountains in their property descriptions.

No. Babies up to 2 years of age stay free of charge and do not count toward the maximum number of permitted guests, although you should still list the baby when you book so the right facilities can be arranged.

Each property page states whether pets are allowed, not allowed, or allowed on request. If approval is given, an additional fee is often charged and you will be informed of the exact amount in advance.

Bookings for groups of guests younger than 21 are generally not accepted. An exception may be possible if several responsible adults accompany the group and the owner approves the request in advance.

The full rental terms are attached to your booking confirmation and can also be viewed online via the link provided in the ‘Huurvoorwaarden’ section.

Contact the Service Desk with your booking details to request changes; the team will update your reservation in consultation with the property owner.

TotaVilla is registered at Oosteinde 32, 1678 HT Oostwoud, Netherlands. The company’s Chamber of Commerce (KVK) number is 56541856 and its VAT number is NL852177252B1.

Yes. The “Contact Opnemen” page on the TotaVilla website features a form where you can enter your name, email address, and message; the team will respond as soon as possible.

Property pages such as La Mourre, Vallaury #5, and Les Pins Bleus all list “Roken niet toegestaan,” indicating that smoking is not permitted inside these homes. Guests can confirm the exact smoking policy on the facilities section of each listing.

Yes. Amenities overviews for homes including La Mourre, Vallaury #5, and Les Pins Bleus specify a washing machine, and some also list a tumble-dryer, allowing guests to do their own laundry on-site.

Yes. Listings such as La Mourre and Vallaury #5 mention an on-site ‘Jeu de Boules’ area, giving guests additional opportunities to play pétanque during their stay.

Yes. Facility overviews for properties such as La Mourre, Vallaury #5, Mazet #21, and Villa La Lanterne list electric, floor, or forced-air heating systems to keep guests comfortable during cooler months.

Key exchange is handled by TotaZur, the concierge company that manages key handover for TotaVilla vacation properties, ensuring you receive the keys smoothly upon arrival.

No. The company’s disclaimer states that TotaVilla cannot be held liable when amenities such as swimming pools or other facilities are closed due to unforeseen circumstances.

The Cookie Statement explains that TotaVilla uses three categories of cookies: functional cookies to store session details such as selected booking dates, analytical cookies (e.g., Hotjar and Sendgrid) to study site usage and email open rates for platform improvements, and marketing cookies from Facebook, Twitter, and Instagram to show you relevant advertisements.

According to the website disclaimer, TotaVilla cannot be held liable for any inaccuracies or mistakes in property descriptions or listed rental prices; such errors do not legally bind the company.

If unforeseen circumstances force TotaVilla to cancel a confirmed booking, you will be notified immediately and offered an equivalent or better property. Should you decline—or if no suitable alternative is available—TotaVilla will refund all rent already paid, and no additional compensation will be owed.

Yes. You may transfer (overbook) your reservation to a different property up to two months before the original arrival date for a €29 transfer fee. Requests made within two months are treated as cancellations and follow the standard cancellation terms.

If your change requires TotaVilla to issue a new rental agreement, a €15 administrative fee is charged. All requested changes are confirmed to you in writing by TotaVilla.

No. TotaVilla acts solely as an intermediary between guest and property owner, and the rental terms explicitly exclude any liability for defaults or shortcomings on the part of the owner.

Yes. Villa l’Esterel in Fréjus (Côte d’Azur) is located on a gated domain that features two on-site tennis courts available to staying guests.

Yes. Guests at Villa l’Esterel can use a shared 25 × 15 metre pool that includes a separate children’s section.

Yes. The gated domain where Villa l’Esterel is situated includes its own restaurant that guests can visit during their stay.

Yes. Amenity lists for homes such as Les Pins Bleus A8, La Mourre, and Vallaury #5 specifically mention a dishwasher, indicating that many TotaVilla kitchens are equipped with one.

Property pages like Les Pins Bleus A8 detail a complete kitchen setup—including an electric stove, oven, refrigerator with freezer compartment, kettle, toaster, and cookware—showing that guests can comfortably prepare their own meals on-site.

Yes. Villa l’Esterel in Fréjus (Côte d’Azur) stands on a fenced, access-controlled domain that offers added security along with shared facilities such as a 25 × 15 m communal pool, two tennis courts, a playground, and an on-site restaurant.

Yes. Properties like Prat-Bourdin #17 and Prat-Bourdin #18 in Le Plan-de-la-Tour are surrounded by nature and local wine fields, allowing guests to stay right among the vineyards.

Yes. Studio Gassine #8 in Le Plan-de-la-Tour is a quiet, self-contained studio nestled between vineyards and nature—ideal for travellers who spend most of the day exploring outdoors.

Yes. TotaZur, the concierge service that handles key exchange for TotaVilla, also performs a thorough professional cleaning of every home prior to each new arrival, so guests check into a spotless property.

Yes. Villa l’Esterel in Fréjus is located on a gated domain that includes its own playground, giving younger guests a dedicated outdoor play area during their stay.

Yes. The large 25 × 15 metre communal pool at the gated domain of Villa l’Esterel has a clearly separated children’s area, allowing kids to swim safely while adults use the main pool.

Yes. Villa Mentine in Les Issambres lists a garage equipped with a table-tennis table, so guests can enjoy a game of ping-pong on site. Availability for other homes can be checked in the facilities section of each property page.

Yes. The website features a dedicated route guide titled “Autoroute van Marseille via Toulon naar Hyères,” complete with a map to help guests navigate to their Côte d’Azur accommodations.

Yes. TotaZur, the concierge company that services all TotaVilla homes, offers high-quality linen rental packages that include bed linen and towels. You can request this service during the booking process or by contacting the Service Desk before your arrival.

The rental terms state that you pay a 30 % or 50 % deposit (depending on the property) within 8 days of booking. The remaining 70 % or 50 % must be settled no later than 8 weeks before arrival; bookings made within 8 weeks require full payment immediately.

Yes. Every booking is subject to a €29 reservation fee, which is listed separately from the rental amount.

Yes. The rental conditions explicitly advise guests to arrange their own travel and/or cancellation insurance to cover unforeseen events.

First inform the owner or local key holder and give them the chance to rectify the issue. If the problem persists, contact TotaVilla in the Netherlands immediately; unresolved complaints must be sent in writing, with reasons, within one month after your stay for further mediation.

Yes. Bathroom amenity lists for properties such as Les Pins Bleus A8 include a hair dryer, and other homes mention the same. You can confirm availability by checking the facilities section of each individual listing.

Yes. The Vallaury #5 listing specifies a Smart TV with streaming access including Netflix, and any other property offering similar functionality will note this under its entertainment facilities.

Yes. Kitchen inventories for homes like Les Pins Bleus A8 (Senseo) and Vallaury #5 (Senseo and Nespresso) show that many properties are equipped with modern coffee machines. The exact type is listed in the kitchen facilities for each property.