GDPR at TotaVilla: How Your Personal Data Stays Safe from Booking to Check-Out
Planning a special holiday shouldn’t mean worrying about your privacy. That’s why GDPR at TotaVilla isn’t a checkbox—it’s a commitment from your first search in “Zoek & Boek” to the moment you check out. In this guide, you’ll see the concrete safeguards we apply, the choices you control, and clear answers to common questions so you can book with confidence.
What GDPR means for your holiday booking
The General Data Protection Regulation (GDPR) sets out how companies must handle personal data in the EU. In practice, GDPR emphasizes transparency, security, and user control. For travelers, this means knowing what’s happening with your information and having meaningful ways to manage it.
At TotaVilla, GDPR principles are put into action with specific measures that keep your information protected throughout your journey on our platform and during your stay.
From search to check-out: the safeguards we apply
We focus on measures that materially improve protection and resilience:
- Latest software updates: We implement the newest available software updates to help protect the booking platform against known vulnerabilities.
- Daily backups: We back up all software and data from our production systems every day, supporting recoverability if something unexpected happens.
- Access controls: Only authorised staff can access personal information, and only when it’s needed for their work.
These safeguards support a seamless experience from browsing and booking to arrival and departure. During your trip, our concierge partner TotaZur handles key exchange and professional cleaning, helping ensure the logistics of your stay are as smooth as your booking experience.
Quick view: the protections and what they mean
| Measure | What it means for you |
|---|---|
| Latest software updates | Improved protection against known threats to the booking platform |
| Daily backups | Data recoverability in case of unforeseen incidents |
| Authorised staff only | Limited, purpose-bound access to your personal information |
Your privacy choices and rights
GDPR gives you control over your information, and TotaVilla makes that control practical:
- View your data: Use the account area of our booking platform to review the personal information we hold about you.
- Correct or delete: If something is inaccurate—or if you’d like your personal data removed—contact the Service Desk. Your request will be processed in line with GDPR.
- Contact options: You can reach us by phone at +31 229 855 800 (Netherlands) or +33 7 80 50 77 79 (France), or send a message via the Contact page. You can also email us at info@totavilla.com.
TotaVilla is responsible for processing personal data on the website and mobile apps. We aim to respond as quickly as possible to questions and requests about your privacy.
Cookie use explained (and how to manage it)
Cookies help our website function and improve your experience. We use three categories of cookies:
- Functional cookies
- What they do: Store essential session details (for example, selected booking dates) so the site works correctly.
- Analytical cookies
- What they do: Help us understand how the platform is used and how emails perform, so we can improve the experience.
- Providers used: For example, Hotjar and Sendgrid.
- Marketing cookies
- What they do: Show you relevant advertisements.
- Providers used: Facebook, Twitter, and Instagram.
Your cookie choices
- Control via your browser: You can decide which cookies to accept or refuse in your browser settings.
- Impact of disabling technical/functional cookies: If you block certain technical and/or functional cookies, some website features may not work.
- Stay updated: Our Cookie Statement may change over time; check it periodically for updates.
- Questions about cookies? Email info@totavilla.com and we’ll help.
Tip for internal navigation: you can review details in the Cookie Statement and explore more privacy information alongside our Veelgestelde Vragen (FAQ).
Answers to common questions (quick and clear)
Is my data safe when I book online?
Yes. We apply the latest software updates, perform daily backups of all production systems, and restrict access to personal data to authorised staff only.
Can I see or delete the information I’ve shared?
Yes. You can view your data in your account on the booking platform. To correct or delete personal information, contact the Service Desk; your request is handled in line with GDPR.
Who is responsible for data processing?
TotaVilla is responsible for processing personal data on the website and mobile apps. For privacy questions, email info@totavilla.com.
Which cookies does TotaVilla use and why?
- Functional cookies keep essential features working (like retained booking dates).
- Analytical cookies (e.g., Hotjar and Sendgrid) help us improve the site and understand email engagement.
- Marketing cookies (Facebook, Twitter, Instagram) help display relevant ads.
What happens if I disable cookies?
You can manage cookies in your browser. If you disable certain technical/functional cookies, some features of the website may not function.
Practical tips to stay in control of your data
A few smart habits go a long way when booking any trip online:
- Use your account tools: Periodically review the information in your TotaVilla account and keep it up to date.
- Manage cookies to your comfort level: Adjust your browser’s cookie settings and revisit our Cookie Statement for updates.
- Secure your login: Use a strong, unique password for your account and avoid signing in on shared or unsecured devices.
- Log out after use: Especially on public or shared computers, log out of your account when you’re done.
- Contact us if something looks off: If you think any of your details are incorrect or want them removed, reach out to the Service Desk.
Why this matters for your holiday
Your itinerary should be the only thing on your mind. By applying continuous software updates, backing up production systems daily, and limiting personal-data access to authorised staff, TotaVilla helps ensure your booking experience is protected from browsing to check-out. You stay in control with account access to your information and the ability to correct or delete data under GDPR.
While you enjoy the highlights of our destinations—from Côte d’Azur beach days to Alpine adventures in Saint-Gervais-les-Bains or a cosy stay in Noord-Holland—your privacy protections travel with you.
Explore more and book with confidence
- Ready to plan? Use Zoek & Boek to check availability and reserve your stay.
- New to TotaVilla? Browse our Blog for destination tips and property highlights.
- Have a question? Visit Veelgestelde Vragen or contact the Service Desk:
- +31 229 855 800 (Netherlands)
- +33 7 80 50 77 79 (France)
- info@totavilla.com
Book your next stay with peace of mind—your holiday memories are the only things we want to be unforgettable.