Booking Basics with TotaVilla: Deposits, Deadlines and Reservation Fees Explained

Planning a holiday should feel exciting—not confusing. Booking Basics with TotaVilla gives you clear answers about deposits, deadlines and reservation fees so you can secure your stay with confidence. Below you’ll find exactly what you pay and when, how last-minute bookings work, what to do if plans change, and the essentials around cancellations, insurance, and key collection.

What you pay and when (at a glance)

Use this simple timeline to plan your payments and keep your reservation secure.

Deposit (30% or 50%)

• Pay within 8 days after reserving.
• The deposit percentage depends on the accommodation you choose.

Reservation fee (€29)

• A fixed €29 reservation fee applies per booking.
• The rental sum is exclusive of this fee.

Final payment (8 weeks before arrival)

• Pay the remaining 70% or 50% no later than 8 weeks before your arrival date.
• This keeps your booking confirmed and allows timely payment to the accommodation holder.

Last-minute bookings (within 8 weeks)

• Booked within 8 weeks of arrival? Pay the full amount in one go before arrival.
• Payment can be made via PayPal or bank transfer.

How to pay and confirm your booking

• If you pay via internet banking, your account statement serves as proof of payment.
• Your account statement together with your booking confirmation forms your full rental agreement.
• Keep your confirmation email and payment proof together for easy reference.

Important: on-time payments

• If a payment isn’t received on time, TotaVilla is entitled to cancel the reserved property.
• Amounts already paid are not refunded; the cancellation conditions apply.
• For last-minutes, if payment isn’t received in time, the reservation will be canceled and access to the property may be refused.

Changes, rebooking, and cancellations

Life happens. Here’s how to adjust or cancel your trip the right way.

Changing your reservation

• Request changes directly with TotaVilla.
• If a new rental agreement must be issued due to a change, a €15 change fee applies.

Rebooking to another property

• You may rebook to a different property up to two months before your original arrival date.
• A €29 rebooking fee applies.
• If you request rebooking within two months of arrival, it is treated as a cancellation and the cancellation conditions apply.

Cancellation by you (the renter)

• Cancel in writing or by email: info@totavilla.com.
• Cancellation costs per traveler (in addition to any booking costs):
  • 8–6 weeks before arrival: 30% of the travel sum
  • 6–4 weeks before arrival: 50% of the travel sum
  • 4 weeks to the day of arrival: 80% of the travel sum
  • On the day of arrival or later: 100% of the travel sum
• Cancellation costs will not exceed the travel sum.

Cancellation by TotaVilla

• If circumstances require TotaVilla to cancel your rented property, you will be informed promptly and offered an equivalent or better alternative.
• If you do not accept the alternative, or if no alternative can be offered, TotaVilla will immediately refund all rent paid. No further rights apply beyond reclaiming the paid rent.

Insurance and right of withdrawal

Travel and cancellation insurance

• TotaVilla advises taking out travel and/or cancellation insurance.
• Cancellation insurance starts at the moment of reservation.
• It may cover certain events that require you to cancel or return early, with reimbursement of non-used rental days when applicable.
• Only events not known at the time you take out the insurance are insurable. For exact coverage, see the policy’s general terms.
• Ensure the premium is paid and all travelers are registered at the time of reservation.

Right of withdrawal

• You have the right to withdraw within 14 days without stating reasons.
• Any return payment will be made within a maximum of 30 days.

Arrivals, keys, and what to expect next

• Arrival and departure times are provided in your reservation confirmation email.
• Key collection is arranged with the owner, key holder, local contact person, or reception present at arrival, unless your confirmation specifies a different pickup point.
• You’ll find precise key details in your fully paid confirmation from TotaVilla.
• Sharing your estimated arrival time is appreciated and helps ensure a smooth handover.

TotaVilla’s role

• TotaVilla mediates between the renter and the property owner.
• This mediating role helps align expectations and streamline communication before and during your stay.

Quick answers (great for instant search)

• What is the TotaVilla reservation fee? €29 per booking.
• How much is the deposit? 30% or 50% of the rental sum (depends on the accommodation), due within 8 days of reservation.
• When is the final payment due? 8 weeks before arrival (the remaining 70% or 50%).
• What if I book within 8 weeks of arrival? Pay 100% in one go before arrival (e.g., via PayPal or bank transfer).
• What happens if I miss a payment? TotaVilla may cancel your reservation; amounts already paid are not refunded and cancellation conditions apply; access may be refused for late last-minute payments.
• How do I cancel? In writing or by email to info@totavilla.com.
• Can I rebook to another property? Yes, up to two months before arrival for a €29 rebooking fee; within two months it’s treated as a cancellation.
• Is there a change fee? If a new rental agreement must be issued, €15 change fee applies.

Practical takeaways

• Pay your deposit (30% or 50%) within 8 days to secure your booking.
• Note the €29 reservation fee in your budget.
• Set a reminder for your final payment 8 weeks before arrival.
• Booking within 8 weeks? Pay the full amount before arrival (PayPal or bank transfer).
• Keep your account statement and booking confirmation together—they form your rental agreement.
• If you need to change details, contact TotaVilla early; rebooking to a new property is simplest before the two‑month mark.
• Consider cancellation insurance at the time of reservation to protect your plans.

Conclusion

With these booking basics, you’ll move from browsing to confirmed holiday with zero guesswork: a clear 30–50% deposit, a simple €29 reservation fee, and a firm 8‑week balance deadline. If plans shift, you know how rebooking and cancellations work—and how insurance can help.

Ready to book or have questions? Contact TotaVilla at 0229 855 800 or 0033 7 80507779, or email info@totavilla.com. You can also explore our Destinations, check Last-Minutes, and review our Frequently Asked Questions to plan the perfect stay.