TotaVilla

Quick Facts

• TotaVilla helps guests book holiday accommodations.
• TotaVilla mediates on behalf of accommodation holders in the holiday rental of various accommodations.
• TotaMagazine BV acts under the name TotaVilla.
• Official website: https://www.totavilla.nl
• Phone contact: 0031 229 855800 and 00 33 7 80507779.
• Email contact: info@totavilla.com.
• Guests can search for available accommodations through the search engine on the homepage.
• Search options allow visitors to select length of stay, number of persons, month and arrival day, and an additional search box on the right side of the homepage allows searches by accommodation name, destination or holiday park.
• Online booking requests are normally followed within 48 hours by a definitive reservation confirmation with the rental conditions attached by email.
• The required payment or down payment must be paid to TotaVilla within 8 days to make the request definitive.
• Bookings made longer than 8 weeks before arrival require 30 % or 50 % of the rental sum, depending on the accommodation.
• The remaining payment of 70 % or 50 % is due no later than eight weeks before the arrival date.
• Bookings within 8 weeks before the start of the rental period require the total amount to be paid in one instalment.
• Last-minute bookings require the full payment to be received by TotaVilla before arrival, for example via PayPal, iDEAL or bank transfer.
• Reservations can be made without a credit card.
• The rental sum excludes € 29 reservation costs.
• A security deposit must be paid at the time of reservation and before arrival and is refunded within 14 days after departure if no damage is reported.
• TotaVilla works on a commission basis for property owners, retaining a percentage of the rental proceeds.
• Changes requiring a new rental agreement incur € 15 change costs.
• Rebooking to another object up to two months before the arrival date costs € 29.
• Babies under 2 years old stay free and do not count toward the maximum number of persons, but reporting them is requested.
• Bookings for groups of young people under 21 years old are not allowed for TotaVilla accommodations and such groups may be refused access to the accommodation; a special request can be submitted if multiple adults accompany the group.
• Pets are governed by each accommodation’s listed features and may require an extra fee.
• TotaVilla advises guests to take out travel insurance and/or cancellation insurance.
• KvK: 56541856.
• BTW: NL852177252B01.
• TotaZur concierge service offers key hand-over, professional cleaning and linen rental in four languages.

Overview

TotaVilla provides holiday accommodation reservation services and acts as an intermediary between guests and accommodation holders. Visitors use the homepage search engine to find available properties and can filter by stay length, party size, month, arrival day, destination, holiday park or accommodation name. After an online booking, guests receive a reservation confirmation and, within 48 hours, a definitive confirmation with the rental conditions attached. Payment deadlines depend on the time remaining before arrival: an initial down payment of 30 % or 50 % within eight days for early bookings, and full payment immediately for last-minute bookings. Accepted payment methods include bank transfer, iDEAL and PayPal, and no credit card is required. TotaVilla’s rental conditions govern every booking, and additional services such as travel or cancellation insurance are encouraged. Babies under two are not counted toward occupancy limits, pets may be allowed subject to property rules, and youth groups under 21 are generally not accepted. TotaVilla gathers the personal data supplied during the booking process—such as name, address, contact details, payment data and date of birth—and also device information like IP address and browser settings to facilitate its services under the stated privacy policy.

Offerings, Features, or Content

• Homepage search engine with filters for stay length, number of persons, month and arrival day.
• Additional filtering by accommodation characteristics after the initial search.
• Search by accommodation name, destination and holiday park via a dedicated search box on the right side of the homepage.
• Destination information for regions in France and the Netherlands where TotaVilla offers accommodations.
• Accommodation pages list the maximum permitted number of persons and indicate whether pets or indoor smoking are allowed.
• Accommodation characteristics note the presence or reservability of a baby bed, camping bed, high chair, air conditioning, kitchen facilities, balcony and child-friendly features.
• The listing for “Apartment A02 Les Pins Bleus” explicitly states the features: air conditioning, child-friendly environment, kitchen present, pets NOT allowed, and smoking not allowed.
• Property-owner service: holiday-home owners can list their property with TotaVilla on a commission basis and begin by submitting their contact details and photos of the house for assessment.
• TotaZur concierge service: key hand-over, professional cleaning and quality linen rental, delivered in four languages for a seamless guest experience.

How It Works

1. Guests search for accommodations using the homepage search engine and apply desired filters.
2. If no suitable accommodation is found, guests can contact TotaVilla by phone or email for assistance.
3. After making an online booking, guests immediately receive a reservation confirmation by email.
4. Within 48 hours, TotaVilla sends a definitive confirmation with the rental conditions attached.
5. Guests transfer the required down payment within eight days to finalize the booking; for late bookings, the full amount is paid at once.
6. If payment is not received on time, TotaVilla cancels the reservation. Payments already made are not refunded; the cancellation conditions remain applicable.
7. Guests receive key-collection instructions in the fully paid confirmation and collect the key from the owner, key holder, local contact person or reception.
8. Occupancy generally starts at 16:00 on the arrival day and ends at 10:00 on the departure day unless otherwise agreed.
9. Guests can submit any complaints first to the key holder or local contact person; unresolved issues must be reported immediately to TotaVilla in the Netherlands (also reachable outside office hours).
10. Guests who move into another accommodation or leave the reserved accommodation without first contacting TotaVilla Netherlands by phone lose all rights to compensation.
11. Written complaints must be filed within one month after the rental period ends.
12. Cancellation by the guest must be done in writing or by email; cancellation fees depend on the time before arrival (30 %, 50 %, 80 % or 100 % of the travel sum). Guests can cancel a reservation free of charge up to 60 days before arrival unless the stay falls within two months of booking.
13. If TotaVilla must cancel a booking, it offers an equivalent or better alternative or refunds the amounts already paid.
14. Property owners interested in renting out their home contact TotaVilla, provide photos for evaluation, discuss the working method and conditions, and upon agreement TotaVilla creates a professional presentation and arranges the first guests.

Audience & Use Cases

• Travellers seeking holiday homes in France or the Netherlands.
• Guests needing flexible search options by dates, destination or accommodation type.
• Families travelling with babies under two years old.
• Travellers with pets, pending property-specific approval.
• Adults over 21 arranging group stays; youth groups under 21 are generally excluded unless a special request is approved under adult supervision.
• Holiday-home owners wanting to list their property through a commission-based model.

Practical Information

• Contact phone numbers: 0031 229 855800, 00 33 7 80507779.
• Email contact: info@totavilla.com.
• If payment is made by internet banking, the bank statement serves as proof of payment together with the booking confirmation.
• Accepted payment methods: bank transfer, iDEAL and PayPal; no credit card is required for booking.
• TotaVilla can be reached outside regular office hours for urgent issues during a stay.
• Changes requiring a new rental agreement cost € 15; rebooking up to two months before arrival costs € 29. Rebooking when requested within two months before arrival is treated as a cancellation, and the cancellation terms apply.
• TotaVilla confirms requested reservation changes in writing.
• Reservation modifications can be requested via email to info@totavilla.com or by phone at 0031 229 855800 or 00 33 7 80507779.
• Cancellation fees:
  • 30 % of the travel sum when cancelling 8–6 weeks before arrival.
  • 50 % of the travel sum when cancelling 6–4 weeks before arrival.
  • 80 % of the travel sum when cancelling within 4 weeks before arrival.
  • 100 % of the travel sum when cancelling on the arrival day or later.
• A reservation can be cancelled free of charge up to 60 days before arrival, except when the stay is within two months of booking.
• The cancellation costs will not exceed the total travel sum.
• A travel and/or cancellation insurance is strongly advised, becomes effective at reservation once the premium is paid for the registered travellers, can be taken out at any desired moment, and only covers events not known at the time of purchase.
• Guests have a 14-day right of withdrawal from the agreement, with any refund made within 30 days.
• House regulations provided at the accommodation form an integral part of the rental agreement and must be observed.
• Visiting persons may not stay overnight without the landlord’s explicit permission.
• Tenants are fully liable for the accommodation and its contents during their stay and must compensate any damage to the landlord. Damage must be reported to TotaVilla or, if the reservation was handled through third parties, to the partner involved. TotaVilla may hold the tenant liable even after the rental period if damage has not been properly paid; all related costs are charged to the tenant named in the rental agreement.
• If the accommodation is occupied by more persons than agreed, the rental agreement is automatically terminated without any right to compensation.
• A security deposit is payable at reservation and before arrival and, provided the property is left in good order, is returned within 14 days after departure using the same bank account used for payment.
• Water, electricity and heating costs are included in the rental price unless specifically listed as additional costs.
• Tourist tax is shown under additional costs, charged from age 18, and may be payable either at booking or on arrival depending on the region; if not listed it is included in the rental price.
• Guests are asked to provide an estimated arrival time, which is appreciated by the key holder or reception.
• Guests who forget or leave items behind should contact the key holder or local contact person listed on their fully paid reservation confirmation; if the item is found, it can be forwarded by post with shipping costs charged to the guest.
• Mobile users may grant location or contacts access to enhance service functionality.

Key Entities and Definitions

• TotaVilla – Intermediary platform providing holiday accommodation reservations.
• TotaMagazine BV handelend onder TotaVilla – The legal entity behind TotaVilla.
• Accommodation Holder / Owner – The party offering a property for holiday rental.
• Key Holder / Local Contact Person – The on-site individual responsible for key hand-over and first-line guest support.
• Rental Agreement – The formal agreement confirmed by TotaVilla for each booking.
• House Regulations – Property-specific rules that are part of the rental agreement.
• Travel Insurance / Cancellation Insurance – Optional policies recommended by TotaVilla to cover unforeseen events.
• TotaZur – Concierge service handling key exchange, cleaning and linen rental in four languages.

Additional Facts

• TotaVilla mediates between tenants and owners to reach mutually satisfactory solutions for complaints.
• Errors or mistakes in text or pricing on the website do not bind TotaVilla.
• Destination information on the website is updated regularly but may occasionally contain inaccuracies beyond TotaVilla’s control.
• TotaVilla is not liable if facilities such as swimming pools are closed due to unforeseen circumstances.
• TotaVilla acts solely as an intermediary and disclaims responsibility for any default by the accommodation owner.
• All website content and publications are copyrighted by TotaMagazine BV; reproduction, distribution or printing in any form requires prior written permission.
• The website contains hyperlinks to third-party sites; TotaVilla is not responsible for the accuracy or completeness of external content and invites reports of issues via info@totavilla.com to the attention of the webmaster so that problematic hyperlinks can be removed.
• Guests may be invited to leave a review to assist future visitors in finding suitable accommodations.
• Newsletter subscription and unsubscription options are available for guests who wish to receive or stop receiving updates and promotions.
• Reservation data necessary for a stay is shared with the accommodation owner, the local TotaVilla reception, selected third-party service providers (for tasks such as email validation or marketing), payment services when processing refunds, lawful authorities when required, business partners who distribute or advertise TotaVilla services, and advertising partners such as Google or Facebook. TotaVilla does not sell personal data.

Frequently Asked Questions

What does TotaVilla do?

TotaVilla organises special holidays in the Netherlands and France by offering a curated range of vacation homes. Guests can browse, check availability, and book directly through the website.

Which destinations can I book with TotaVilla?

Properties are available in the Côte d’Azur, Auvergne-Rhône-Alpes, and Noord-Holland regions.

What vacation themes are available?

Themes include ski holidays, beach getaways, nature retreats, last-minute deals, unique locations, XL accommodations, and child-friendly stays.

How many people can TotaVilla accommodations host?

Options range from cosy cottages for 2 guests to large villas that accommodate up to 25 people.

What makes TotaVilla different from other providers?

TotaVilla combines more than 12 years of local expertise with personal, multilingual service and a portfolio of distinctive properties where owners control availability.

How do I check availability and book a stay?

Use the “Zoek & Boek” feature on the TotaVilla website to enter your travel dates, review available properties, and complete your reservation online.

Does TotaVilla offer last-minute deals?

Yes, a dedicated “Last-Minutes” section lists discounted stays that are still available at short notice.

What is Villa La Lanterne and what does it include?

Villa La Lanterne is a new six-bedroom, four-bathroom villa in Le Plan de la Tour, Côte d’Azur; it sleeps up to 25 guests and features a large pool, jacuzzi, hot tub, pétanque court, Mediterranean garden, and mountain views.

Are there accommodations in Noord-Holland?

Yes, TotaVilla offers a two-person cottage in the village of Zwaag near Hoorn, with amenities within walking distance.

Does TotaVilla provide ski vacation options?

Yes, the portfolio includes a chalet with jacuzzi in Saint-Gervais-les-Bains in the Auvergne-Rhône-Alpes region, ideal for ski trips.

Can I book child-friendly properties?

Absolutely; the “Kindvriendelijk” category groups accommodations designed for families with children.

Are large group villas available?

Yes, the “XL Accommodatie” theme features properties for big groups, such as Villa La Lanterne for up to 25 guests.

Which popular Côte d’Azur towns can I stay in?

Listings include Le Plan-de-la-Tour, Les Issambres, Sainte-Maxime, Fréjus, and Grimaud.

What services does TotaVilla offer to property owners?

TotaVilla handles marketing, bookings, and guest services so owners can maximise rental income while deciding when the property is available.

How experienced is the TotaVilla team?

The company has over 12 years of local market experience.

How can property owners discuss renting out their home?

Owners can complete the online contact form, after which TotaVilla will reach out without obligation to explore the possibilities.

What is TotaZur and what does it provide?

TotaZur is a concierge company that manages key handover, professional cleaning, and high-quality linen rental for vacation properties.

In which languages does TotaZur operate?

TotaZur delivers its services in four languages.

What is TotaSales and what service does it offer?

TotaSales acts as an intermediary for a professional real-estate office in the Gulf of Saint-Tropez, guiding clients through valuation, presentation, viewings, negotiations, and the final sale.

How can I contact TotaVilla customer service?

Call +31 229 855 800 (Netherlands) or +33 7 80 50 77 79 (France), or send an email via the website’s contact page.

Which regions does TotaVilla cover in France?

French listings are concentrated in the Côte d’Azur and Auvergne-Rhône-Alpes regions.

Is there an option to stay near Amsterdam and the IJsselmeer?

Yes, Noord-Holland accommodations place you within easy reach of Amsterdam and the IJsselmeer.

Does TotaVilla have a chalet in the Alps?

Yes, the Saint-Gervais-les-Bains chalet with jacuzzi offers Alpine scenery and access to mountain activities.

Is Villa La Lanterne suitable for events or team-building?

Its spacious layout, 25-person capacity, pool, jacuzzi, and outdoor facilities make Villa La Lanterne ideal for family reunions, friend gatherings, corporate team-building, and other events.

What tasks are covered by TotaZur’s concierge service?

The package includes key exchange, thorough cleaning of the accommodation, and premium linen rental to ensure a seamless guest experience.

Who benefits from using TotaSales?

Homeowners looking to sell property in the Gulf of Saint-Tropez gain from TotaSales’ personal, transparent, and multilingual sales support.

What are the customer service phone numbers?

You can reach TotaVilla on +31 229 855 800 or +33 7 80 50 77 79.

Does the TotaVilla website support multiple languages?

Yes, the site can be viewed in Dutch, German, English, and French, and support is offered in the same languages.

Can property owners decide when their vacation home is available for booking?

Yes. Owners maintain full control over their calendar; you choose the dates your property is open to guests, and TotaVilla handles all marketing, bookings, and guest services for those periods.

What outdoor activities are available near the Saint-Gervais-les-Bains chalet?

Located at the foot of Mont Blanc in Auvergne-Rhône-Alpes, Saint-Gervais-les-Bains is perfect for both skiing and hiking. Guests can also board the historic Tramway du Mont Blanc from the village centre for stunning high-altitude views.

Which Noord-Holland towns and cities can I easily visit from the Zwaag cottage?

From the two-person cottage in Zwaag you can quickly reach Hoorn as well as Alkmaar, Haarlem, Enkhuizen, Medemblik, Monnickendam, and Edam within the province of Noord-Holland.

Why is the Côte d’Azur a popular destination with TotaVilla guests?

According to TotaVilla’s destination overview, the Côte d’Azur offers a unique mix of sun, sea, culture, and comfort along the French Mediterranean coast—perfect for travellers who enjoy ‘the good life.’ TotaVilla lists homes in well-known towns such as Le Plan-de-la-Tour, Les Issambres, Sainte-Maxime, Fréjus, and Grimaud.

What makes Auvergne-Rhône-Alpes appealing for a TotaVilla holiday?

The Auvergne-Rhône-Alpes region lies in the heart of the Alps at the foot of Mont Blanc, making it an ideal base for both skiers and hikers seeking nature, adventure, and relaxation. From Saint-Gervais-les-Bains you can even board the historic Tramway du Mont Blanc for panoramic high-altitude views.

Do any TotaVilla properties include a jacuzzi or hot tub?

Yes. Villa La Lanterne in Le Plan-de-la-Tour and the chalet in Saint-Gervais-les-Bains both feature a jacuzzi or hot tub, offering guests an extra level of relaxation.

Does TotaVilla also cover the Var department in France?

Yes. The Var department is explicitly listed among TotaVilla’s covered areas, alongside Côte d’Azur, Auvergne-Rhône-Alpes, and Noord-Holland.

Which vacation themes are currently the most popular on the TotaVilla website?

The site highlights Last-Minutes, Unique Locations, XL Accommodations, and Child-Friendly stays as its four most popular themes.

What kinds of accommodations does TotaVilla offer?

The portfolio includes a cosy two-person cottage in Noord-Holland, a six-bedroom villa for up to 25 guests on the Côte d’Azur, and an Alpine chalet with a jacuzzi in Saint-Gervais-les-Bains.

Does the TotaVilla website feature a blog with travel inspiration?

Yes, the main menu of the TotaVilla website contains a Blog section where visitors can read destination tips, property highlights, and company updates.

Which locations are marked as “Popular Places” on the TotaVilla website?

The Popular Places section lists Le Plan-de-la-Tour, Les Issambres, Sainte-Maxime, Fréjus, Grimaud, and Zwaag/Hoorn as guest favourites.

Do any TotaVilla accommodations have a private swimming pool?

Yes. Villa La Lanterne in Le Plan-de-la-Tour, Côte d’Azur, features a large private pool available exclusively to staying guests.

Why is Noord-Holland an attractive destination for a TotaVilla holiday?

Noord-Holland sits on a peninsula between the North Sea, Wadden Sea, and IJsselmeer and features historic cities such as Alkmaar, Haarlem, and Hoorn. A stay in the province lets TotaVilla guests combine coastal scenery with easy day-trips to these cultural hubs.

Do any TotaVilla properties feature a pétanque court for guests?

Yes. Villa La Lanterne in Le Plan-de-la-Tour, Côte d’Azur, includes its own pétanque (jeu de boules) court where guests can play on-site.

What amenities does the Saint-Gervais-les-Bains chalet offer?

The Alpine chalet in Saint-Gervais-les-Bains features a private jacuzzi and is located near the village centre, giving guests easy access to skiing, hiking trails, and the historic Tramway du Mont Blanc for panoramic mountain views.

Which region does TotaVilla cover in the Netherlands?

TotaVilla’s Dutch portfolio is located in Noord-Holland, offering guests access to historic cities like Alkmaar, Haarlem, and Hoorn as well as coastal and lake-side scenery.

How does TotaVilla safeguard my personal data?

TotaVilla follows European data-protection laws by installing the latest software updates, making daily backups of all production systems, and limiting access to personal information to authorised staff only.

How can I view or delete the personal information I have shared with TotaVilla?

You can review your stored data via the account section of the booking platform or request correction or deletion by contacting the Service Desk; TotaVilla will process your request in line with the GDPR.

Do any TotaVilla properties feature a heated outdoor swimming pool?

Yes. The La Mourre accommodation includes a heated outdoor pool that guests can enjoy during their stay.

Is a morning bread-roll delivery service available at any TotaVilla accommodation?

Yes. Reviews mention that La Mourre offers a convenient morning bread-roll service for guests during the high season.

Does Villa La Lanterne offer additional entertainment facilities such as a home cinema or billiards table?

Yes. The villa description lists a dedicated home-cinema room as well as a garage equipped with a billiards table and table-football, providing extra on-site entertainment for guests.

Is Wi-Fi available in TotaVilla accommodations?

Multiple property pages—such as Vallaury #5, La Mourre, and Les Pins Bleus—explicitly list Wi-Fi among their facilities. Guests can verify connectivity for any specific home by checking the amenities section on its detail page.

Do TotaVilla properties provide free on-site parking?

Yes. Facility overviews for several listings, including Vallaury #5 and Les Pins Bleus, mention free private or garage parking spaces that guests may use during their stay.

Are the interiors of TotaVilla homes air-conditioned?

Many listings, such as Vallaury #5, La Mourre, Mazet #21, and Les Pins Bleus, specify air conditioning—often in the bedrooms—among their amenities. Availability can be confirmed on each property’s detail page.

Can I request a baby cot or high chair for my stay?

Yes. Family-friendly properties like Mazet #21 and La Mourre note that a baby cot and high chair are available on request, making them suitable for guests with young children.

Does TotaVilla display guest ratings and reviews for its accommodations?

Yes. Individual property pages show numerical scores (e.g., 8.1 for Saint Martin #1 and 9.0 for Villa La Lanterne) alongside written guest comments such as Hanneke’s review of Villa Savoir Vivre, giving you direct insight into previous visitors’ experiences.

Do any TotaVilla properties include a barbecue for outdoor cooking?

Yes. Villa Mentine in Les Issambres, for example, features a Green Egg barbecue, and other listings note similar outdoor grills in their amenities. Guests can confirm availability by checking the facilities section of each property page.

Does TotaVilla also offer apartments in addition to villas and cottages?

Yes. The portfolio includes several apartments such as Les Pins Bleus A8 and Les Pins Bleus A02 in Sainte-Maxime, which are listed alongside villas and standalone houses.

Are there TotaVilla accommodations with direct sea views?

Yes. Property descriptions like that of Villa Mentine in Les Issambres explicitly mention a large garden and pool with sea views. Similar view information can be found in the individual listings.

Do any TotaVilla homes feature a salt-water swimming pool?

Yes. Villa Mentine in Les Issambres is equipped with a large salt-water pool, and the pool type is specified in its amenities list.

Does TotaVilla offer accommodations located within vacation parks?

Yes. Property descriptions for listings such as La Mourre and Vallaury #5 explicitly state that they are situated on a holiday park, giving guests access to shared facilities and a tranquil park environment.

Do any TotaVilla properties include satellite TV or flatscreen televisions?

Yes. Amenities lists for several homes—including La Mourre and Vallaury #5—show satellite TV and flatscreen televisions among the standard entertainment options.

Can I book a TotaVilla property with mountain views?

Yes. Villa La Lanterne in Le Plan-de-la-Tour and the Vallaury #5 accommodation both note unobstructed views of the surrounding mountains in their property descriptions.

Does a baby under two years old count toward the maximum occupancy of a TotaVilla property?

No. Babies up to 2 years of age stay free of charge and do not count toward the maximum number of permitted guests, although you should still list the baby when you book so the right facilities can be arranged.

Are pets allowed in TotaVilla accommodations?

Each property page states whether pets are allowed, not allowed, or allowed on request. If approval is given, an additional fee is often charged and you will be informed of the exact amount in advance.

Can a group of guests under 21 years old book a TotaVilla property?

Bookings for groups of guests younger than 21 are generally not accepted. An exception may be possible if several responsible adults accompany the group and the owner approves the request in advance.

Where can I find TotaVilla’s rental terms and conditions?

The full rental terms are attached to your booking confirmation and can also be viewed online via the link provided in the ‘Huurvoorwaarden’ section.

How can I modify an existing reservation?

Contact the Service Desk with your booking details to request changes; the team will update your reservation in consultation with the property owner.

What is TotaVilla’s registered business address and company registration number?

TotaVilla is registered at Oosteinde 32, 1678 HT Oostwoud, Netherlands. The company’s Chamber of Commerce (KVK) number is 56541856 and its VAT number is NL852177252B1.

Can I submit questions through an online contact form instead of calling?

Yes. The “Contact Opnemen” page on the TotaVilla website features a form where you can enter your name, email address, and message; the team will respond as soon as possible.

Are TotaVilla accommodations smoke-free?

Property pages such as La Mourre, Vallaury #5, and Les Pins Bleus all list “Roken niet toegestaan,” indicating that smoking is not permitted inside these homes. Guests can confirm the exact smoking policy on the facilities section of each listing.

Do TotaVilla properties provide laundry facilities like a washing machine or dryer?

Yes. Amenities overviews for homes including La Mourre, Vallaury #5, and Les Pins Bleus specify a washing machine, and some also list a tumble-dryer, allowing guests to do their own laundry on-site.

Besides Villa La Lanterne, do other TotaVilla accommodations offer a pétanque or jeu-de-boules court?

Yes. Listings such as La Mourre and Vallaury #5 mention an on-site ‘Jeu de Boules’ area, giving guests additional opportunities to play pétanque during their stay.

Are TotaVilla accommodations equipped with heating for cooler seasons?

Yes. Facility overviews for properties such as La Mourre, Vallaury #5, Mazet #21, and Villa La Lanterne list electric, floor, or forced-air heating systems to keep guests comfortable during cooler months.

How is the key handover organised when I arrive at my TotaVilla accommodation?

Key exchange is handled by TotaZur, the concierge company that manages key handover for TotaVilla vacation properties, ensuring you receive the keys smoothly upon arrival.

Is TotaVilla liable if facilities like a swimming pool are unexpectedly closed during my stay?

No. The company’s disclaimer states that TotaVilla cannot be held liable when amenities such as swimming pools or other facilities are closed due to unforeseen circumstances.

Which types of cookies does the TotaVilla website use and why?

The Cookie Statement explains that TotaVilla uses three categories of cookies: functional cookies to store session details such as selected booking dates, analytical cookies (e.g., Hotjar and Sendgrid) to study site usage and email open rates for platform improvements, and marketing cookies from Facebook, Twitter, and Instagram to show you relevant advertisements.

Is TotaVilla liable for errors in property descriptions or rental prices displayed on the website?

According to the website disclaimer, TotaVilla cannot be held liable for any inaccuracies or mistakes in property descriptions or listed rental prices; such errors do not legally bind the company.

What happens if TotaVilla has to cancel my reservation?

If unforeseen circumstances force TotaVilla to cancel a confirmed booking, you will be notified immediately and offered an equivalent or better property. Should you decline—or if no suitable alternative is available—TotaVilla will refund all rent already paid, and no additional compensation will be owed.

Can I transfer my booking to another TotaVilla property?

Yes. You may transfer (overbook) your reservation to a different property up to two months before the original arrival date for a €29 transfer fee. Requests made within two months are treated as cancellations and follow the standard cancellation terms.

Are there fees for making changes to an existing reservation?

If your change requires TotaVilla to issue a new rental agreement, a €15 administrative fee is charged. All requested changes are confirmed to you in writing by TotaVilla.

Is TotaVilla responsible if a property owner fails to meet their obligations during my stay?

No. TotaVilla acts solely as an intermediary between guest and property owner, and the rental terms explicitly exclude any liability for defaults or shortcomings on the part of the owner.

Do any TotaVilla properties provide access to tennis courts?

Yes. Villa l’Esterel in Fréjus (Côte d’Azur) is located on a gated domain that features two on-site tennis courts available to staying guests.

Are there TotaVilla accommodations with a large communal swimming pool?

Yes. Guests at Villa l’Esterel can use a shared 25 × 15 metre pool that includes a separate children’s section.

Does TotaVilla offer properties where an on-site restaurant is available?

Yes. The gated domain where Villa l’Esterel is situated includes its own restaurant that guests can visit during their stay.

Do TotaVilla accommodations usually include a dishwasher?

Yes. Amenity lists for homes such as Les Pins Bleus A8, La Mourre, and Vallaury #5 specifically mention a dishwasher, indicating that many TotaVilla kitchens are equipped with one.

Are TotaVilla kitchens fully equipped for self-catering?

Property pages like Les Pins Bleus A8 detail a complete kitchen setup—including an electric stove, oven, refrigerator with freezer compartment, kettle, toaster, and cookware—showing that guests can comfortably prepare their own meals on-site.

Are any TotaVilla properties situated within a secure gated domain?

Yes. Villa l’Esterel in Fréjus (Côte d’Azur) stands on a fenced, access-controlled domain that offers added security along with shared facilities such as a 25 × 15 m communal pool, two tennis courts, a playground, and an on-site restaurant.

Does TotaVilla offer accommodations set amid vineyards for a countryside experience?

Yes. Properties like Prat-Bourdin #17 and Prat-Bourdin #18 in Le Plan-de-la-Tour are surrounded by nature and local wine fields, allowing guests to stay right among the vineyards.

Is there a studio-style option for guests who need only a compact place to sleep?

Yes. Studio Gassine #8 in Le Plan-de-la-Tour is a quiet, self-contained studio nestled between vineyards and nature—ideal for travellers who spend most of the day exploring outdoors.

Is each TotaVilla accommodation professionally cleaned before guests arrive?

Yes. TotaZur, the concierge service that handles key exchange for TotaVilla, also performs a thorough professional cleaning of every home prior to each new arrival, so guests check into a spotless property.

Do any TotaVilla properties feature an on-site playground for children?

Yes. Villa l’Esterel in Fréjus is located on a gated domain that includes its own playground, giving younger guests a dedicated outdoor play area during their stay.

Are there accommodations with a separate children’s section in the swimming pool?

Yes. The large 25 × 15 metre communal pool at the gated domain of Villa l’Esterel has a clearly separated children’s area, allowing kids to swim safely while adults use the main pool.

Do any TotaVilla accommodations feature a table-tennis table for guests?

Yes. Villa Mentine in Les Issambres lists a garage equipped with a table-tennis table, so guests can enjoy a game of ping-pong on site. Availability for other homes can be checked in the facilities section of each property page.

Does TotaVilla provide driving route guidance for guests heading to the Côte d’Azur?

Yes. The website features a dedicated route guide titled “Autoroute van Marseille via Toulon naar Hyères,” complete with a map to help guests navigate to their Côte d’Azur accommodations.

Can I rent bed linen and towels through TotaVilla?

Yes. TotaZur, the concierge company that services all TotaVilla homes, offers high-quality linen rental packages that include bed linen and towels. You can request this service during the booking process or by contacting the Service Desk before your arrival.

How much do I need to pay upfront, and when is the remaining balance due?

The rental terms state that you pay a 30 % or 50 % deposit (depending on the property) within 8 days of booking. The remaining 70 % or 50 % must be settled no later than 8 weeks before arrival; bookings made within 8 weeks require full payment immediately.

Is there a reservation fee in addition to the rent?

Yes. Every booking is subject to a €29 reservation fee, which is listed separately from the rental amount.

Does TotaVilla recommend taking out travel or cancellation insurance?

Yes. The rental conditions explicitly advise guests to arrange their own travel and/or cancellation insurance to cover unforeseen events.

How can I submit a complaint if something is not as described?

First inform the owner or local key holder and give them the chance to rectify the issue. If the problem persists, contact TotaVilla in the Netherlands immediately; unresolved complaints must be sent in writing, with reasons, within one month after your stay for further mediation.

Do TotaVilla accommodations provide a hair dryer?

Yes. Bathroom amenity lists for properties such as Les Pins Bleus A8 include a hair dryer, and other homes mention the same. You can confirm availability by checking the facilities section of each individual listing.

Can I watch streaming services like Netflix in TotaVilla properties?

Yes. The Vallaury #5 listing specifies a Smart TV with streaming access including Netflix, and any other property offering similar functionality will note this under its entertainment facilities.

Do TotaVilla kitchens include coffee machines such as Senseo or Nespresso?

Yes. Kitchen inventories for homes like Les Pins Bleus A8 (Senseo) and Vallaury #5 (Senseo and Nespresso) show that many properties are equipped with modern coffee machines. The exact type is listed in the kitchen facilities for each property.

Do any TotaVilla accommodations feature an on-site football field?

Yes. The Saint Martin #1 listing at Hameau des Claudins specifies that guests can use a football (soccer) field located on the holiday park.

Is the communal swimming pool at Hameau des Claudins heated, and when is it open?

Yes. Listings such as Saint Martin #1, Baggari #12, and Le Préconil #2 all mention a large heated pool on the Hameau des Claudins holiday park that is open from April until the end of October.

Do any TotaVilla accommodations include private garage parking spaces?

Yes. The Les Pins Bleus A8 apartment in Sainte-Maxime lists both a private parking spot and a covered garage, showing that certain TotaVilla properties provide secure indoor parking.

Do any TotaVilla accommodations feature a private roof terrace?

Yes. The Mazet #21 vacation home in Le Plan-de-la-Tour specifies a very large private roof terrace that guests can enjoy privately during their stay. Any other property offering a roof terrace will list this detail in its facilities section so you can verify it before booking.

Can I book a TotaVilla home located in the Massif des Maures nature area?

Yes. Listings such as Le Vernet #3, Le Préconil #2, and Mazet #21 all state that they are situated within the Massif des Maures nature area, giving guests a tranquil setting surrounded by forests and hills. You can check the location notes on each property page to confirm the exact environment.

Does TotaVilla itself provide travel or cancellation insurance?

No. The rental conditions specifically advise guests to arrange their own travel and/or cancellation insurance; TotaVilla does not sell or mediate such policies.

Which languages can I use when speaking with TotaVilla customer service?

Customer service support is available in Dutch, German, English, and French, the same four languages offered on the website.

Can I reuse or republish photos or text from the TotaVilla website?

No. The disclaimer states that nothing published on the TotaVilla website or in any of its printed materials may be copied, distributed, or printed in any form without prior written permission from TotaMagazine BV trading under TotaVilla.

Do any TotaVilla properties include a fenced garden for extra privacy or child- and pet-safety?

Yes. The Elomarisa apartment lists an "Omheinde tuin" (fenced garden) among its outdoor facilities, and any other property offering an enclosed garden will note this feature in its amenities section.

Is free on-street parking available at any TotaVilla accommodation?

Yes. The Elomarisa apartment specifies "Gratis parkeren op straat," showing that certain properties offer complimentary on-street parking; you can confirm availability by checking the parking details on each listing.

What happens after I make an online booking request?

After you book through the TotaVilla website, you receive a reservation confirmation by email. TotaVilla then processes the request and normally sends a definitive reservation confirmation with the rental terms attached within 48 hours. The required payment must be made within 8 days to make the request final.

Can TotaVilla help if I cannot find a suitable holiday home on the website?

Yes. TotaVilla advises using the search engine on the homepage for the current offer, but if you cannot find a suitable accommodation you can call or email the team. They will help you look for an appropriate holiday stay.

What should I do if I leave something behind in my holiday accommodation?

Contact the key holder or local contact person for your accommodation. Their contact details are listed on your fully paid reservation confirmation. If the item is found, it can be sent to you by post for a shipping-cost fee.

Where can I find more information about the destination I am visiting?

TotaVilla provides destination information on its destinations page. There you can find details about the regions in France and the Netherlands where TotaVilla offers accommodations.

Are TotaVilla accommodations personally visited before being offered?

Yes. TotaVilla states that all of its holiday accommodations have been personally visited by the team. The company offers holidays at special locations.

Does TotaVilla work on commission for property owners?

Yes. Property owners can rent out their holiday home through TotaVilla on a commission basis. The commission is a percentage of the rental income.

Should I contact TotaVilla before leaving or changing accommodation because of a complaint?

Yes. If a problem is not resolved by the key holder or local contact person, you should contact TotaVilla in the Netherlands immediately, including outside office hours if necessary. If you move to another property or leave the booked accommodation without direct phone contact with TotaVilla, you lose the right to compensation.

What happens if TotaVilla does not receive my payment on time?

If TotaVilla does not receive the required payment on time, the reservation will be cancelled and the commitment to the accommodation will be refused. For last-minute bookings, the full payment must be received before arrival.

Can I search for a specific accommodation, destination, or holiday park?

Yes. Besides searching available accommodations by stay duration, number of guests, month, and arrival day, you can also enter an accommodation name in the homepage search box. The same search area can be used to search by destination or holiday park.

Should I share my expected arrival time before I arrive?

Yes. TotaVilla states that providing an indication of your expected arrival time is appreciated. Exact key and arrival information is included in your fully paid confirmation.

What happens after a property owner registers interest in renting through TotaVilla?

After an owner submits their details, TotaVilla asks for several photos to assess whether the home fits its portfolio. If it does, TotaVilla contacts the owner to discuss its working method and conditions, and can then create a professional presentation on the website.

Where can I find the arrival and departure times for my booking?

The arrival and departure times are shown on the reservation confirmation sent to you by email.

Can I filter accommodation search results by property features?

Yes. After you search by stay duration, number of guests, month, and arrival day, you can further filter the results using the available features in the left-hand column.

How can I request more information or asking prices for properties shown by TotaSales?

The TotaSales page directs visitors to contact TotaVilla for more information and asking prices. The contact link is provided on the TotaSales page.

Can I view photos of TotaVilla accommodations on the website?

Yes. Accommodation pages shown in the knowledge base display multiple photos and include a “View all photos” option. Villa La Lanterne is one example of a listing with a photo gallery.

Which properties are highlighted on the TotaSales page?

The TotaSales page highlights Villa La Lanterne and 8 Gassine. Each listing includes a link to view more details, and visitors are directed to contact TotaVilla for more information and asking prices.

Is TotaVilla reachable outside regular office hours for urgent issues?

Yes. The complaints procedure indicates that you should call TotaVilla in the Netherlands if a problem persists, and the company is explicitly reachable outside normal office hours for such urgent matters.

Can I pay for a last-minute booking with PayPal?

Yes. For last-minute reservations the full amount must be paid before arrival, and this can be done via PayPal or by bank transfer, as stated in the payment terms.

What is TotaVilla’s email address for general enquiries?

You can contact the team directly at info@totavilla.com for questions about bookings, availability, or other services.